Contact us

At Buzz Bingo, we're committed to providing you with the best possible support and assistance whenever you need it. Whether you have a question about our games, promotions, or services, we've got you covered.

Getting Help

If you're having trouble finding what you need on our website or in-club, don't worry! Our friendly team is here to help. We offer various ways for you to get support:

• Help Centre: Our comprehensive FAQ section is packed with helpful articles and guides that can answer many of your questions.
• Email Support: If you have a more specific question or concern, feel free to contact us via email.
• In-Club Support: Our team of experts is always available in our clubs during opening hours. Just let us know what's on your mind and we'll be happy to help.

Live Chat

We're proud to offer live chat support, which allows you to connect with one of our friendly agents directly through our website. Please note that this service is currently only available Monday to Friday from 10 am to 6 pm GMT.

Support Hours

Our in-club team is available during the following hours:

Monday - Thursday: 11:30 am - MidnightFriday & Saturday: 11:30 am - 1 amSunday: 12 pm - 12 am

Please note that our hours may vary on bank holidays and other special events. For up-to-date information, please check our website or visit us in-club.

Verification Support

If you need assistance with verifying your account or have any questions about our verification process, don't hesitate to contact us via email.

Responsible Gambling Assistance

We take responsible gaming seriously and are committed to providing support for players who may be experiencing problems. If you or someone you know is struggling with gambling addiction, please visit our Help Centre for more information on how we can help.

Technical Support

If you're having trouble accessing our website or mobile app, please check the following:

• Make sure your browser and operating system are up-to-date.
• Clear your cache and try again.
• Try using a different device or web browser to see if that resolves the issue.

If none of these steps resolve the problem, please contact us via email.

Preferred Contact Methods

We recommend reaching out to us through our website's support form for non-urgent issues. If you need immediate assistance or prefer to speak with someone directly, in-club or live chat may be a better option.

Self-Serve Help Options

Before contacting us directly, please take a look at our extensive help centre for answers to many of the most common questions and queries.

Remember, we're here to help. If you have any further questions or concerns, don't hesitate to reach out!